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Cookie Policy

1. Introduction

This Cookie Policy explains how Paymentology Ltd. (“we”, “us”, “our”) uses cookies and similar technologies on theissueracademy.com (the “Website”).

It describes the types of cookies we use, the purposes for which we use them, and how you can manage your preferences.

This Website is intended to provide informational content and enable prospective clients, partners, and other business contacts to engage with us through online forms.

This Cookie Policy should be read in conjunction with our Privacy Notice, which explains how we process personal data.

2. Who We Are

Paymentology Ltd. acts as the data controller in respect of personal data collected through cookies and similar technologies on this Website.

If you have any questions regarding this Cookie Policy, please contact us at:

privacy@paymentology.com

3. What Are Cookies and Similar Technologies

Cookies are small text files placed on your device when you visit a website. They enable the website to function effectively, improve performance, and provide insights into user behaviour.

Cookies may be:

  • Session cookies, which expire when you close your browser; or
  • Persistent cookies, which remain on your device until they expire or are deleted

In addition to cookies, we may use similar technologies such as pixels, tags, scripts, and local storage. For the purposes of this Policy, these are collectively referred to as “cookies”.

Cookies may be set directly by us (first-party cookies) or by third-party providers whose services we use (third-party cookies).

4. Purposes of Cookie Use

We use cookies and similar technologies for the following purposes:

4.1 Strictly Necessary Cookies

These cookies are essential for the operation, security, and integrity of the Website. They enable core functionality such as:

  • page navigation
  • form submission
  • session management
  • security controls
  • storage of cookie preferences

These cookies are deployed on the basis that they are necessary for the operation of the Website and do not require your consent.

4.2 Functional Cookies

These cookies enable the Website to remember your preferences and enhance your user experience.

Where required under applicable law, these cookies are used only with your consent.

4.3 Analytics Cookies

These cookies allow us to analyse how visitors interact with the Website, including:

  • pages visited
  • navigation paths
  • time spent on pages
  • general engagement metrics

This information is used to improve Website performance and content.

Where required, these cookies are used on the basis of your consent.

4.4 Advertising and Marketing Cookies

These cookies may be used to:

  • measure the effectiveness of campaigns
  • understand interest in our services
  • support targeted communications

Where used, these cookies are deployed only with your consent.

5. Personal Data Collected via Cookies

Depending on the cookies used, we may collect:

  • cookie identifiers
  • IP-related information
  • browser and device information
  • pages visited and interaction data
  • date and time of visits
  • referring URLs
  • approximate location derived from technical signals

Some of this information may constitute personal data under applicable law.

6. Legal Basis for Cookie Use

We rely on the following legal bases:

  • Strictly necessary cookies: necessary for the operation of the Website
  • Functional, analytics, and marketing cookies: your consent, where required

Where cookies involve the processing of personal data, such processing is carried out in accordance with applicable data protection legislation and our Privacy Notice.

7. Cookie List

We maintain a record of cookies used on this Website, including their name, provider, purpose, category, and duration.

Cookie Name

Provider

Category

Purpose

Duration

_ga

Google Analytics

Analytics

Distinguishes users and tracks website usage

2 years

_ga_QM1L8P6TT5

Google Analytics

Analytics

Maintains session state

2 years

_gid

Google Analytics

Analytics

Tracks user behaviour

24 hours

_hjSessionUser

Hotjar

Analytics

Identifies users across sessions

1 year

_fbp

Meta

Marketing

Tracks visitors for advertising purposes

3 months

fr

Meta

Marketing

Supports advertising delivery

3 months

_gcl_au

Google

Marketing

Measures advertising performance

3 months

NID

Google

Marketing

Stores preferences and supports advertising

6 months

hubspotutk

HubSpot

Marketing / Analytics

Tracks visitor identity

6 months

__hstc

HubSpot

Marketing / Analytics

Tracks sessions and engagement

6 months

__hssc

HubSpot

Marketing / Analytics

Tracks session counts

30 minutes

__hssrc

HubSpot

Marketing / Analytics

Identifies session restart

Session

messagesUtk

HubSpot

Functional

Identifies returning users

6 months

hs-messages-is-open

HubSpot

Functional

Tracks chat status

Session

sessionid

Website

Necessary

Maintains session

Session

csrftoken

Website

Necessary

Security protection

Session

__stripe_mid

Stripe

Necessary

Fraud prevention

1 year

preferences

Website

Functional

Stores user preferences

1 year

hs_cookie_cat_pref

HubSpot

Necessary

Stores consent preferences

6 months

hs_opt_out

HubSpot

Necessary

Tracks opt-out status

6 months

 

8. Managing Your Cookie Preferences

When you first visit the Website, you may be presented with a cookie banner allowing you to:

  • accept all cookies
  • reject non-essential cookies
  • manage your preferences

You may update your preferences at any time via the “Cookie Settings” link available on the Website.

You may also manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Website.

9. International Transfers

Some third-party providers may process data outside the United Kingdom or European Economic Area.

Where this occurs, we ensure that appropriate safeguards are in place, including:

  • Standard Contractual Clauses
  • other legally recognized transfer mechanisms

Further details are available in our Privacy Notice.

10. Retention

Cookies are retained for varying periods depending on their purpose. Details are provided in the cookie list above.

Personal data collected through cookies is retained only for as long as necessary for the relevant purposes, in accordance with our Privacy Notice.

11. Your Rights

Where cookies involve personal data, you may have rights under applicable data protection laws, including:

  • access
  • rectification
  • erasure
  • restriction
  • objection
  • withdrawal of consent

You also have the right to lodge a complaint with a supervisory authority.

For further information, please refer to our Privacy Notice.

12. Changes to This Policy

We may update this Cookie Policy from time to time. The latest version will always be published on this page.

13. Contact

For any questions regarding this Cookie Policy, please contact:

privacy@paymentology.com